Cancellation Policy

Last updated: Sept 27, 2025

This Cancellation Policy describes Our policies and procedures regarding the cancellation of services, subscriptions, and transactions when You use the Service. It outlines Your rights and obligations when canceling any services provided by the Company.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Cancellation Policy:

• Account means a unique account created for You to access our Service.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DPMedia, dobai.

• Service refers to the Website and trading platform provided by the Company.

• Subscription means any paid plan, package, or service offered through the platform.

• Order means a request by You to purchase services or subscriptions from Us.

• You means the individual accessing or using the Service.

Cancellation Terms

Subscription Cancellation

You may cancel Your Subscription at any time through Your Account settings or by contacting Us directly.

• Cancellations will take effect at the end of the current billing cycle.

• No partial refunds will be provided for unused portions of a Subscription unless otherwise stated.

Order Cancellation

Orders for services may only be canceled before the service has been initiated or activated.

• If the service has not started, You may request a full cancellation.

• Once the service has been delivered or activated, cancellation may not be possible.

Trading Activities

Due to the real-time nature of financial markets:

• Executed trades cannot be canceled or reversed.

• Pending orders may be canceled only before execution.

• The Company is not responsible for losses incurred due to market fluctuations.

Refund Policy

Refunds, if applicable, will be processed under the following conditions:

• Eligible cancellations requested within 24 hours of purchase may receive a full or partial refund.

• No refunds will be issued for completed trades or used services.

• Processing time for refunds may take 5–10 business days.

Cancellation Fees

The Company reserves the right to charge a cancellation fee in certain cases, including administrative or processing costs.

No-Show / Inactivity

Failure to use purchased services or inactivity in Your account does not qualify for cancellation or refund.

Exceptions

Exceptions may be granted under special circumstances, including:

• Technical errors from the platform

• Duplicate transactions

• Regulatory requirements

How to Cancel

You can cancel services by:

• Logging into Your Account and accessing account settings

• Emailing us at: kalpana@startrade.live

• Calling us at: +918889990082

Changes to this Cancellation Policy

We may update Our Cancellation Policy from time to time. We will notify You of any changes by posting the new Cancellation Policy on this page.

You are advised to review this Cancellation Policy periodically for any changes. Changes to this Cancellation Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Cancellation Policy, You can contact us:

• By email: kalpana@startrade.live

• By visiting this page on our website: https://startrade.live

• By phone number: +918889990082